WINNER– Hero of the Year
At this celebration of North West Contact Centre colleagues, Customer Service Team Manager Josh Lynch took home Hero of the Year for his dedication to customer experience and supporting his fellow team members.
FINALIST – Nine finalists across seven categories
- Customer Service Agent of the Year
- Newcomer of the Year
- Contact Centre Manager of the Year
- Support Person of the Year – two nominees
- Support Team of the Year – two nominees
- Frontline Team of the Year
WINNER– Business of the Year
(Organisations of Over 50 Employees)
The GMBA pride themselves on being fair and transparent. This category looked for companies excelling in all areas: growth, overachieving against competitors, innovation in industry, training and development and a fantastic business strategy.
WINNER– Business of the Year (51+ Employees)
Now in its 26th year, these awards celebrate the success and achievements of Lanarkshire businesses. This award looked for businesses with strong performance records and teams who have plans for continued success and stand out from their competitors.
FINALIST – Water Retailer of the Year
The Water Industry Awards, back for their 13th year, celebrate and reward outstanding achievement and innovation in the UK water industry. This category was new for 2019 celebrating water retailers who have made the biggest impact on their business customers
FINALIST– Employer of the Year
(Organisations of Over 50 Employees)
These awards are one of the longest established business awards highlighting the success and diversity of the Lanarkshire business community. This award was open to all businesses viewed as first-class employers by their staff.
REGIONAL WINNER – Male Agent of Change, CEO Chris Earle
Celebrating our equality and diversity, and following on from our excellent Gender Pay Gap results, our CEO Chris Earle was named the first ever Male Agent of Change at Forward Ladies Regional Finals for the North West, Ireland and Wales.
HIGHLY COMMENDED – Best People Development
The Call North West Awards recognise excellence and celebrate achievements in the Contact Centre sector in the North West. Verastar stood out for People Development thanks to our Pay Progression scheme which drives colleague performance by encouraging employees to develop new skills.
FINALIST – Utility of the Year 2018The Utility Week Awards are the gold standard of achievement for UK utilities. This highly prestigious award, recognises outstanding utilities that set a benchmark for others to aspire to, delivering on every front.
FINALIST– Best New Product or Service
The judges were looking for businesses that have turned innovative ideas into new or improved products, processes or services, which meant our unique one bill solution and multi-service offering placed us in the finals for the 25th annual Lanarkshire Business Excellence Awards.
FINALIST – Support Team of the Year, Learning & Development Team
The Call North West Awards celebrate the Support Teams within the Contact Centre industry for the integral work they do. The aim of the Verastar L&D Team is to encourage colleagues to see working in a Contact Centre as a career, not just a job.
FINALIST –Corporate Leader, CCO Nicola Smith
FINALIST – Emerging Leader, Programme Manager Holly Mack
Now in their ninth year, the Forward Ladies National Awards were launched to acknowledge and promote the fact that women are an integral part of every business. This category celebrates women who demonstrate personal, as well as general business, progression.
WINNER – Best Telecoms & Networks
The annual Megabuyte50 Awards recognise excellence in the financial performance of privately-owned, mid-market UK technology companies. Verastar was named Best Telecoms & Networks company within the Best Performing Company category of awards.