Help and Support > Telecoms FAQs

Telecoms FAQs

Looking for a little assistance with your Clear Business telecoms service?
Find the most frequently asked questions and answers below. If you are unable to find your answer, please contact our Customer Service team on 0333 014 3131.

Telecoms & Broadband Troubleshooting

Experiencing issues with your Broadband or Landline? Try our simple checks to get you up and running as soon as possible.

Frequently Asked Questions
Fixed Line and Broadband
Who is Clear Business?

To sign up as a Partner, simply fill in our online form here or call us on 0330 041 5380. One of our Partner Managers will then arrange an introductory call with you so you can find out more about us, our unique offering and our products. If you decide that we’re right for you, we’ll invite you down to our Manchester HQ for a face-to-face meeting and training. You can find out more about how it works here.

How do I become a Partner?

To sign up as a Partner, simply fill in our online form here or call us on 0330 041 5380. One of our Partner Managers will then arrange an introductory call with you so you can find out more about us, our unique offering and our products. If you decide that we’re right for you, we’ll invite you down to our Manchester HQ for a face-to-face meeting and training. You can find out more about how it works here.

How do I become a Partner?

To sign up as a Partner, simply fill in our online form here or call us on 0330 041 5380. One of our Partner Managers will then arrange an introductory call with you so you can find out more about us, our unique offering and our products. If you decide that we’re right for you, we’ll invite you down to our Manchester HQ for a face-to-face meeting and training. You can find out more about how it works here.

How long does it take to become a Partner?

You can become a Partner in as little as a week. Simply register your interest here, or give us a call on 0330 041 5386 and the sooner we can arrange for you to come to our Manchester HQ the better.

What’s in it for me?

When you become a Clear Business Partner, not only will you be working with a provider of utilities and telecoms with a difference, you’ll also be introducing your customers to a small business specialist. Additionally, we pay weekly commissions, provide ongoing support and offer all the tools you need for success. Check out the full range of benefits here.

What’s in it for me?

When you become a Clear Business Partner, not only will you be working with a provider of utilities and telecoms with a difference, you’ll also be introducing your customers to a small business specialist. Additionally, we pay weekly commissions, provide ongoing support and offer all the tools you need for success. Check out the full range of benefits here.

What do I need to become a Partner?

There are no specific requirements to becoming a Partner. Clear Business has the partnership to suit everyone – from Energy broker to Call Centre. As long as you’ve got the right ethos and a passion for making the lives of small business owners easier then you’re the right Partner for us. See our different Partner types here.

How long does it take to become a Partner?

You can become a Partner in as little as a week. Simply register your interest here, or give us a call on 0330 041 5386 and the sooner we can arrange for you to come to our Manchester HQ the better.

How long does it take to become a Partner?

You can become a Partner in as little as a week. Simply register your interest here, or give us a call on 0330 041 5386 and the sooner we can arrange for you to come to our Manchester HQ the better.

Who is the ideal customer?

Our customers are typically micro-SMEs, with 0-9 employees and you’ll often find them on the High Street. They are usually a ‘jack-of-all trades’, making them time-poor, which is why the Clear Business solutions are ideal for them. We save them time, money and hassle by offering the widest range of services on the market all on a unique one bill solution.

Do you offer any online tools?

If you experience a gas leak, report it immediately to National Grid on 0800 111 999. Or in the event of a power cut, please call 105 to get information, advice and any updates on power outages in your area.

What do I do if I have a gas leak / power cut?

If you experience a gas leak, report it immediately to National Grid on 0800 111 999. Or in the event of a power cut, please call 105 to get information, advice and any updates on power outages in your area.

Mobile help
What do I do if I have a gas leak / power cut?

If you experience a gas leak, report it immediately to National Grid on 0800 111 999. Or in the event of a power cut, please call 105 to get information, advice and any updates on power outages in your area.

What do I do if I have a gas leak / power cut?

If you experience a gas leak, report it immediately to National Grid on 0800 111 999. Or in the event of a power cut, please call 105 to get information, advice and any updates on power outages in your area.

Once the gas leak / power cut has been resolved, can I seek compensation from Clear Business?
If you are unfortunate enough to experience a gas leak or power cut, Clear Business will make every effort to ensure that your services are restored as quickly as possible, with minimal inconvenience and disruption to you and your business. Although we don’t offer compensation, we would advise you to seek appropriate business insurance.
Will I get billed quarterly?
No. You’ll be billed monthly, which allows you to check your bills more regularly and spreads the cost out more evenly over the year.
How will I access your most up-to-date pricing?

To sign up as a Partner, simply fill in our online form here or call us on 0330 041 5380. One of our Partner Managers will then arrange an introductory call with you so you can find out more about us, our unique offering and our products. If you decide that we’re right for you, we’ll invite you down to our Manchester HQ for a face-to-face meeting and training. You can find out more about how it works here.

Can you help me cleanse my data?

We offer a free data cleanse service against the latest TPS/CTPS register for all Call Centres. Simply send your data in an Excel spreadsheet to partners@clearbusiness.co.uk and we will cleanse it for you. We recommend you do this on a monthly basis.

The legal stuff:
1 Applies to Landline and Broadband customers only. There is a maximum of one payment to the bank account, details of which we hold for you, of up to £200 in total per customer. To qualify for this offer, you must send Clear Business a copy of the invoice from your previous supplier that shows the value of the ETC and the date of the invoice, which must be after the date on which Clear Business placed an order to transfer your services to Clear Business. Clear Business may require a copy of your existing contract to validate you are being correctly charged an ETC. If the contract between you and Clear Business is terminated during the Minimum Period (as defined in your terms and conditions), you must repay all ETC amounts paid by Clear Business in full. The amount we will pay is the lower of (1) your ETC and (2) £300.

2 There is a maximum of one credit to your Clear Business account, of up to £300 in total per customer. To qualify for this offer, you must send Clear Business a copy of the invoice from your previous mobile supplier that shows the value of the termination fee and the date of the invoice, which must be after the date on which Clear Business first attempted to transfer your services to Clear Business. Clear Business may require a copy of your previous contract to validate that you are being correctly charged a termination fee. If the contract between you and Clear Business is terminated as described in clause 13 of your terms and conditions, you must replay all termination fee amounts in full. The amount Clear Business will pay is the lower of (1) your termination fee and (2) £300.